B. UNDERSTANDING OF OUR CUSTOMER SERVICE
Our highest priority is to provide you the best customer service to earn your trust and eagerness towards using the new and green technologies in personal transportation. Our customer service is not passive; we will be engaged and may have in depth conversation with our client about their requirement or problems which differentiate us from common “No-Question” customer service model offered by Amazon or department stores. We are real hardworking people who try to bring great products and services to you that no one else does. You might lose some functionality of your transportation in the middle of no-where in the cold or wet. You might be caught by a time-consuming technical challenge or have to troubleshoot because of an electric failure. You may require providing some technical information to resolve an after-sales service issue that is beyond your expertise. It might all be frustrating, and we understand that. No one can guarantee your product won’t fail. We mind your final satisfaction at the end of the journey and expect that you respect our staff and help us operate in peaceful business atmosphere. We call on all your patience and understanding in those occasions. Our warranty or technical service on ENVO electric bikes and conversion kits are hassle free. ENVO products have proven less than 0.5% motor defects, less than 1.3% Battery defects, less than 2% controller defect which makes our warranty a no question deal; yet we need to understand the roots to optimize our products.